ET99 Privacy Policy — Your Data, Our Responsibility

1 What Information We Collect

When you create an account or use our services on ET99, we may collect the following types of information. Each piece of data is collected for a specific purpose and is not used beyond that purpose.

Types of data	Example	Reason for collection
Identity information	Name, date of birth, national ID number	Age verification & KYC process
Contact information	Phone number, email address	Account Verification & Support
Financial Information	BKash/Nagad number, transaction history	Payment processing
Device Information	IP address, browser, device model	Security & fraud prevention
Usage data	Betting history, gaming patterns	Service improvement & responsible gaming

2 How we collect your data

ET99 may collect your information in several ways. The main methods of data collection are described below:

• Directly provided information: Information you provide directly when registering, logging in, or updating your profile.
• Automatic Collection: Information collected via cookies and tracking technologies while using the website or app.
• From third parties: Transaction confirmation details from payment providers (bKash, Nagad, Rocket).
• Support contact: Information you share via live chat or email.

3 Purpose of data use

ET99 uses the information it collects solely for the purposes described below. Your data is never used for unethical or unrelated purposes.

• To create, manage, and secure your account.
• To process deposits, withdrawals, and financial transactions.
• To complete age and identity verification (KYC).
• To prevent fraud, money laundering, and unauthorized access.
• To provide customer support and technical assistance.
• To analyze usage patterns and ensure responsible gaming.
• To keep you informed about new bonuses and promotions (only with your consent).
• To fulfill legal obligations and meet the requirements of regulatory authorities.

4 Data sharing & third parties

ET99 never sells your personal information to third parties. However, in limited circumstances, certain information may need to be shared:

• Payment providers: Information required to verify transactions with bKash, Nagad, Rocket, or Upay.
• Technology partners: Under strict confidentiality agreements for server hosting or security services.
• Legal Requirements: To comply with court orders or lawful requests from regulatory authorities.
• Fraud prevention: To relevant authorities in cases of serious fraud.

5 Cookies & Tracking Technologies

ET99's website and app use cookies and similar tracking technologies. These technologies help enhance your experience and maintain the security of the site.

• Essential cookies: Essential for login sessions and security. These cannot be disabled.
• Functional Cookies: To remember your language preferences and account settings.
• Analytics cookies: Anonymous statistics collected to understand site usage.

You can manage cookies through your browser settings. However, disabling essential cookies may affect the functionality of certain features on the site.

6 Data storage & security

ET99 uses industry-standard security measures to protect your information. Our security practices include:

• 256-bit SSL encryption on all data transmissions.
• Account passwords are stored using bcrypt hashing.
• Regular security audits conducted on servers.
• Instant notification if a suspicious login is detected.
• Data access is restricted to authorized personnel only.

Even after your account is closed, certain data may be retained for up to 5 years as required by law. After that period, the data is securely deleted.

7 Your Rights

As an ET99 member, you have the following rights over your data:

• Right of Access: The right to know what information we hold about you.
• Right to rectification: The right to correct inaccurate or outdated information.
• Right to erasure: The right to request deletion of your data under certain conditions.
• Right to portability: The right to receive your data in a structured, portable format.
• Right to Object: The right to object to processing of your data for specific purposes.
• Right to withdraw consent: The right to opt out of marketing communications at any time.

To exercise any of these rights, please contact the ET99 support team. We typically respond within 30 business days.

8 Protection of Minors' Data

ET99 is strictly prohibited for users under 18. We do not knowingly collect or process data from minors. If we become aware that a minor's information has been collected, it will be deleted immediately and the associated account will be closed.

9 International Data Transfers

As an international platform, ET99 may store your data on servers located in different countries. Regardless of where your data is stored, the same level of protection described in this Privacy Policy is guaranteed. All international data transfers are conducted under the required data protection agreements.

10 Privacy Policy Updates

ET99 may update this Privacy Policy from time to time. If significant changes are made, we will notify you by email or through a notice on the platform. If you do not agree to the updated policy, you have the right to close your account.